Privacy Policy
ABOUT US
The protection of your personal data is of utmost importance to ECUPHAR NV In this privacy policy, we describe what measures are taken to ensure the protection of your personal data in accordance with the EU GDPR (European General Data Protection Regulation). With this explanation, we wish to clearly inform you how we take care of your personal data within ECUPHAR NV, what personal data we collect from you and why ECUPHAR NV does this.
This privacy policy applies to all services offered by ECUPHAR NV, implementations, provision of advice, requests for quotations, requests for information and agreements.
ECUPHAR NV branded under ANIMAL CARE GROUP with registered office at LEGEWEG 157 I, 8020 OOSTKAMP BELGIUM, VAT number of the company GB918442124 is a controller for the processing of personal data in the various processes and systems applicable or in use within ECUPHAR NV.
As a controller, ECUPHAR NV takes the necessary technical and organizational measures to protect your personal data. These measures apply to all systems, employees and processes that constitute ECUPHAR NV's information systems.
WHAT PERSONAL DATA WE COLLECT
"Personal data" means any information about an identified or identifiable natural person.
ECUPHAR NV collects and processes various types of personal data relating to you that you have provided to us yourself through our website or through other communication channels. This includes the following personal data (not exhaustive)
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Identifying personal data: first name, last name, address, e-mail address, telephone number and language.
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Personal business data: company name, address, company number, invoicing data, legal form.
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Electronic identification data: IP addresses and cookies.
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Indirect personal data: message content and technical details.
The personal data we collect is adequate and relevant for our purposes. We limit our collection of your personal data to the minimum amount necessary for the purposes for which we process the personal data. ECUPHAR NV does not collect and process so-called "sensitive" personal data, such as data concerning, for example, your racial or ethnic origin, your political, religious or philosophical convictions, your life and/or sexual orientation and your health.
If we are ever obliged to process such data, we will only do so with your explicit consent and for purposes that have been previously made clear to you, or if the processing is necessary to assert our legitimate interest.
WHY WE COLLECT YOUR PERSONAL DATA
ECUPHAR NV needs it, to carry out standard business operations and to perform the requested services.
In accordance with the GDPR, this corresponds to:
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Legitimate interest,
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Contractual agreement,
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Legal obligation that ECUPHAR NV must comply with,
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Consent, if the processing is based on this.
All personal data will only be used for the following purposes:
- Request for an offer
- Formulation of an agreement
- Invoicing
- When you submit a contact request via our website
- When you contact us by phone, mail, ...
- Service and support for your company and employees
- Education and training
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When you subscribe to newsletters
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Satisfaction survey
HOW WE COLLECT YOUR DATA
In several non-exhaustive ways, including
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Personal/phone/email contact
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Actions through our social networks
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Networking events
HOW LONG YOUR DATA WILL BE RETAINED
The data is kept for as long as it is necessary to provide our services and as long as our agreement is active. After the end of our collaboration, the data will be kept for a further 10 years.
In addition, as a data subject, you can request that your data be deleted earlier, without violating the statutory retention period, as well as when settling disputes.
Please note that we cannot delete all data.
WITH WHOM WE SHARE YOUR INFORMATION
At no time does ECUPHAR NV sell or rent your data to persons or companies that are not part of ECUPHAR NV.
If ECUPHAR NV uses an external processor (suppliers, partners, subcontractors, etc.), ECUPHAR NV will always ensure that the data is kept confidential and used securely. The external processor will always be contractually bound to ECUPHAR NV. Thus, processors can never use your personal data on their own initiative.
ECUPHAR NV does not share your personal data with third parties except in the following cases:
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You give us your written consent to do so,
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We are required to do so by law,
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We are requested to do so as part of a legal investigation.
MINIMUM DATA
The personal data we collect is adequate and relevant for our purposes. We limit our collection of your personal data to the minimum amount necessary for the purposes for which we process the personal data.
AUTOMATED PROCESSING AND PROFILING
The processing of your personal data does not include profiling and we will not subject your personal data to automated decisions.
HOW DO WE PROTECT YOUR PERSONAL DATA?
Your personal data is considered strictly confidential. Therefore, we have implemented the necessary technical and organizational measures to ensure the security of your personal data.
ECUPHAR NV makes every effort to protect its network against unauthorized access and to maintain the confidentiality of its users' personal and business data.
From an organizational point of view, we have a privacy policy and clear responsibilities and authority. We also have the necessary processes and procedures in place to optimally implement and follow this policy.
WHAT ARE YOUR RIGHTS AND HOW CAN YOU MAKE USE OF THEM?
As a data subject, you have several rights, which are listed in the GDPR and include:
- Right of access and inspection:
- You have the right, to know your personal data at any time. Free of charge, as well as the use we make of your personal data.
- Right of rectification, erasure and restriction:
- You always have the right to ask us to rectify or supplement your personal data. In addition, you can request the deletion of your personal data. Only if ECUPHAR NV no longer needs this personal data for the purposes for which we initially collected it.
- If legal obligations and administrative and judicial orders prohibit us from deleting your personal data, we will not be able to comply with your request. If necessary, you will be informed accordingly.
- You can also request that we limit the processing of your personal data.
- Right to object:
- You always have the right to object to the use of personal data for direct marketing purposes. In such a case, you do not need to state a reason.
- Right of free transfer of data :
- You have the right to obtain and/or transfer to other data controllers your personal data processed by ECUPHAR NV in a structured, common and machine-readable form.
- Right to withdraw your consent:
- Insofar as the processing is based on your prior consent, you have the right to withdraw such consent.
- This consent can be withdrawn at any time, without justification and free of charge. For example: by clicking on the unsubscribe link provided for this purpose at the bottom of each promotional e-mail message.
- You should note that not all of these rights can be invoked without further ado. In the event of a possible refusal, ECUPHAR NV will always give reasons why we are unable to comply with your request.
In addition, you can make use of your rights by contacting us by e-mail - privacy@ecuphar.com.
These rights can be used free of charge by sending a clear request via our e-mail address above. In it you should indicate which right you wish to appeal to, with the necessary explanation and how we can contact you.
We will confirm your request within 72 hours. We will do our best to provide you with the requested personal data within one month. However, this deadline may be extended for reasons related to specific privacy rights or the complexity of the request. If we extend this deadline, we will notify you in a timely manner.
Where to go if you are not satisfied with the way we handle your personal data.
ECUPHAR NV has a DPO. We make every effort to treat your personal data correctly. However, if you are not satisfied with the way we work, or if you have any questions for our DPO, you can always contact us at the following email address - privacy@ecuphar.com.
You can also file a complaint with the Data Protection Authority (GBA):
How to manage changes to our privacy policy:
This statement may be modified or supplemented by ECUPHAR NV as we deem necessary. We encourage you to periodically review this statement to stay informed about how we process and protect your personal data.